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The Standard In Service

The Westin New York at Times Square exemplifies Westin's worldwide reputation for setting the standard by which all other hotels are measured. We proudly feature Service Express®. Just one touch on your in-room telephone connects you to anything and everything you may need while staying at The Westin New York at Times Square.

Theatre Ticket Desk

Stimulate your artistic side. The Concierge desk is located on the lobby level and we will be happy to arrange for tickets and transportation to the Broadway Show — or concert, movie, event, etc. — of your choice.


Find freedom to explore. Our knowledgeable concierge staff is here to handle all the elements that add up to a memorable stay, including all your travel, tour and entertainment needs. Our staff is well-versed on Times Square and New York City, so whatever your question or request, the answer is as close as the Concierge Desk. You can also email our Concierge at westin@cgsny.net prior to or during your visit.

Starwood Preferred Guest® Program

Feel privileged. The Westin New York at Times Square is a participant in the Starwood Preferred Guest® Program, which was voted the #1 hotel rewards program by USA Today. Starwood is one of the world's largest lodging companies, which includes The Westin, St. Regis, Luxury Collection, Sheraton, Four Points, and W Hotel brands.

Expect Great Service at the Westin New York at Times Square

Business Center

Stay connected. Enjoy use of our Business Center, located on the lobby level. Open Monday through Friday, from 7:30 AM - 7:00 PM, Saturdays from 11:00 AM - 3:00 PM and closed on Sundays. After hours, our Reception Desk in the Lobby is available to assist you.