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270 West 43rd Street | New York, NY 10036
Phone: 212-201-2700 | Fax: 212-201-2701
FAQ's about the Westin New York at Times Square

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Westin New York Hotel FAQ's

Click on the links below to see the answers to some of our most frequently asked questions.

Room Reservations

Q: When is the earliest I can check in?

A: Check-in time at The Westin New York at Times Square is at 3:00 p.m. Check-out time is 12:00 noon. You may call the Front Desk and request a later check-out time on the day of your departure. Partial room rates may apply.

Q: What is the hotel's toll-free reservations number?

A: Our toll-free reservations phone number is 1 800 WESTIN1. Our reservations fax number is 212-201-2759.

Q: What is your age requirement policy?

A: Guests must be 21 years or older with photo identification to check-in. Please contact the hotel for further information.

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Special Room Requests

Q: Are cribs or roll-away beds available at the hotel?

A: Yes. A crib or roll-away can be arranged at the time of your reservation. There is no charge for a crib, however, there is a slight charge per stay for a roll-away bed.

Q: How many additional guests can stay in the room?

A: No more than 3 guests are permitted to stay in a king guest room due to fire codes. No more than 4 guests are permitted to stay in a double/double guest room.

Q: Is it possible to have special amenities (i.e., fruit basket, etc.), sent to the room?

A: Yes. Simply contact the hotel at 212-201-2700 and ask for Service Express.

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Fitness Center

Q: Do you have fitness facilities?

A: Our all-new, complimentary 24-hour WestinWORKOUT fitness center provides the ultimate recharge, ready whenever you need it. Located on the 8th floor, this state-of-the-art facility offers the latest in Life Fitness© equipment. While you’re exercising, you may surf the web, personalize your interactive workout, connect and manage your playlists, watch videos, and even power your Apple or Android product.

Q: What type of fitness equipment is available?

A: Our advanced equipment includes: Life Fitness cardiovascular equipment (Treadmills, elliptical cross trainers, stationary bikes, and stair climbers), Life Fitness strength training equipment, free weights, stretch mats and balance balls.

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Dining & Entertainment

Q: Are there any restaurants at the hotel?

A: Yes. Shula's, considered one of the finest steak houses in America, is located just off our 2nd floor lobby. Shula's No Name Bar is a great place to kick-back. In addition, Bar 10, our city-style lounge with light fare available, is another great place to unwind at the end of a hectic day. In-Room Dining is a round-the-clock option at The Westin New York at Times Square; and the hotel is directly connected to E-Walk, an entertainment, dining and retail complex that offers a variety of restaurants such as Chevy's Fresh Mex, Europan, Dallas BBQ and B.B. King's Blues Club & Lucille's Grill.

Q: Is there concierge service?

A: In keeping with our worldwide reputation for impeccable service, full concierge service is available to accommodate all of your travel, tour and entertainment needs.

Q: Can the hotel make arrangements for tickets to Broadway shows, concerts and sporting events?

A: Absolutely! The Westin New York at Times Square is located in the heart of the Broadway Theatre District. In fact there are more than 40 theatres within walking distance of the hotel! Our Theatre & Tour Desk staff would be happy to acquire tickets to the event of your choice. Please call 212-201-2711. We would suggest making your plans in advance to insure widest availability and choice.

Q: Can the hotel make arrangements and provide information on local tours of the city?

A: With pleasure! The Westin New York in Times Square is conveniently located near departure points for many of the most popular sightseeing tours of New York. Our Theatre & Tour Desk staff, would be happy to assist with arrangements and information. Please call 212-201-2711.

Q: Are there any nearby movie theaters?

A: The Westin New York at Times Square is directly connected to E-Walk, an entertainment, dining and retail complex that also encompasses 13 Regal movie theaters. These theaters feature the latest in cinema entertainment and technology.

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Meetings & Conventions

Q: Does the hotel have meeting rooms available?

A: Yes. The Westin New York at Times Square has more than 34,000 square feet of meeting space available for your business functions.

Q: Are there facilities available for small meetings and groups?

A: Absolutely! The Westin New York at Times Square has 32 meeting and breakout rooms PLUS a dedicated staff that works closely with smaller groups to help ensure that they get the most out of their big city experience.

Q: Does the hotel offer a full-range of state-of-the-art equipment and services?

A: Definitely. You will find everything you are looking for from domestic and international video conferencing capabilities and high-speed Internet access in every meeting room to comprehensive audiovisual and production services. The hotel is also interconnected with 13 movie theaters (in E-Walk) that offer a total of 3,216 seats for special presentations and events (individual theater sizes range from 176 to 526 seats).

Q: What about custom themes and banquets?

A: Westin has earned an international reputation for setting the standard by which all other meeting hotels are measured. That same high standard applies to the banquet facilities and services at The Westin New York at Times Square.

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Transportation & Parking

Q: Is there transportation to/from the airports to The Westin New York At Times Square?

A: Yes. There is transportation available via taxi cab to and from Kennedy, LaGuardia and Newark International airports. Approximate distances are:

  • 9 miles from LaGuardia Airport

  • 15 miles from JFK International Airport

  • 16 miles from Newark International Airport

Additionally, the hotel is just blocks from Grand Central Station and Penn Station.

Q: What type of parking facilities are available at the hotel?

A: Central Parking is located at 252 West 40th Street between 7th and 8th Avenue’s. The hotel offers valet parking at a fee of $60.00 + tax per day. Self parking is available at a fee of $29.00 (tax included) per day. (For SUVs, an additional $5 fee applies).

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Employment Opportunities

Q: Are there employment opportunities currently available?

A: Yes. For all positions, please visit www.starwoodcareers.com.

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